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Our Main CLOSED schedule and department specific closed. Australia has 4 timezones during daylight savings and one specific company we bought years and years ago is based on the other side of the country, so 2 hours? difference at the moment. During ...

Hi Ben, Out of curiosity, what content do you need to update at each timezone change? Is it just the part of the audio file that states opening hours or is there a lot more that gets updated? Is there a simpler solution by mentioning both time zones ...

Hi All, After some feedback We have daylight savings from Spring to Winter, which changes our timezone by +1 for all Eastern States EXCEPT Queensland. Therefore we've previous had recordings for; Operating hours are 8-6 Australian ...

We are trying to work with a 3rd party on leveraging their Screen Pop into the Contact Center. For a custom screen pop you can specify a URL for the 3rd party. Our 3rd party wants us to specify the callers number (ANI) and callers name into that URL ...

Great, I look forward to seeing the template! I wish I could help you with the optimisation but as a self taught power query user I'm still trying to optimise my own queries :-) ------------------------------ Matthew Grant ------------------------- ...